Shipping Policy
At SG, we ensure that the acquisition of your Champion pieces is accompanied by an equally exceptional delivery experience. Every order is meticulously prepared, verified, and dispatched from our master logistics center in Singapore.
Order Processing and Delivery Formula
To uphold our rigorous institutional quality standards, the total timeframe for your acquisition to arrive is calculated using the following delivery formula:
- Total Delivery Time = Processing Time + Transit Time
All logistical timelines are measured strictly in standard business days, excluding weekends and official national public holidays within Singapore and the destination region.
Shipping Tariffs and Premium Couriers
We partner exclusively with top-tier logistics providers, including DHL Express Singapore and SingPost, to guarantee the safe and expedited transit of your luxury goods. Our shipping tariffs are clearly structured to provide transparency:
- Complimentary Shipping: We proudly extend complimentary premium delivery on all acquisitions exceeding S$80.
- Standard Flat Rate: For orders falling below the complimentary threshold, a standard flat-rate delivery fee of S$15 will be automatically calculated and applied during your secure checkout.
Global Shipping and Estimated Transit Times
While our operations are proudly headquartered in Singapore, we officially support comprehensive global shipping. We are dedicated to serving our esteemed international clientele seamlessly. Below is a detailed estimated transit schedule for our domestic deliveries alongside key neighboring regions:
| Destination Region | Estimated Transit Time (Business Days) |
| Singapore (Local Fulfillment) | 3 to 5 Business Days |
| Malaysia (MY) | 4 to 6 Business Days |
| Japan (JP) | 5 to 8 Business Days |
| South Korea (KR) | 5 to 8 Business Days |
| United Arab Emirates (AE) | 6 to 10 Business Days |
| Rest of the World (Global Delivery) | Dynamically calculated at checkout based on precise routing |
Force Majeure and Regional Exceptions
While our logistics network is highly optimized for rapid fulfillment, certain external factors remain beyond our operational control. Please anticipate potential transit delays of 1 to 7 business days in the event of severe weather disturbances, natural disasters, international customs processing holds, or other unexpected force majeure events. Furthermore, deliveries directed to localized remote territories or offshore islands (such as Sentosa, Jurong Island, or Pulau Ubin) may inherently require supplementary transit time.
Pre-Dispatch Quality Assurance and Exceptions
Before any package is formally entrusted to our courier network, it undergoes a rigorous, multi-point Quality Assurance (QA) inspection to ensure absolute aesthetic and structural perfection. However, should an unprecedented transit anomaly occur—resulting in an item arriving damaged, incorrect, or missing essential components—you are fully protected. We mandate that you contact our client advisory team immediately at [email protected] upon receipt. We will initiate an expedited internal investigation and arrange a flawless, complimentary replacement to honor our unwavering commitment to your satisfaction.
