Return and Refund Policy

At SG, we strive to deliver an exceptional luxury shopping experience. We understand that an acquisition may occasionally require adjustments. To ensure complete peace of mind, we provide a transparent, client-focused return and exchange framework for all purchases made through our official boutique.

30-Day Unconditional Return Policy

We extend a complimentary 30-day return and exchange policy starting from the official date of receipt. If you are not entirely satisfied with your selection, you may initiate a return or exchange for any eligible item within this 30-day window without specifying a reason.

Eligibility Criteria and Non-Returnable Conditions

To preserve the uncompromising quality standards of Champion, returned items must comply with strict physical criteria upon inspection at our facility in Singapore:

• Original Condition: Items must be unworn, unused, unwashed, and in the exact condition in which they were received, complete with all original protective packaging, security tags, dust bags, and brand documentation.
• Artificial Damage Exception: Items exhibiting signs of artificial damage, alterations, intentional misuse, or clear wear that impacts secondary resale value cannot be accepted for return or refund.
• Proof of Purchase: All returns require verification against our master transaction records.

How to Initiate a Return or Exchange

To ensure a seamless processing experience, please follow our structured return protocol:

1. Contact Client Support: Reach out to our dedicated advisory team by emailing [email protected] or submitting a request through our official Contact Us portal.
2. Required Information: You must provide the original email address and telephone number associated with the order, along with your order reference number.
3. Return Authorization: Upon verification, our team will issue a Return Merchandise Authorization (RMA) along with detailed instructions and a prepaid return shipment label.

Return Shipping Costs

To maintain our commitment to elevated service, we cover all return shipping costs for eligible returns and exchanges within Singapore. You will not incur any return shipping fees or restocking deductions when utilizing our designated courier label.

Refund Processing and Settlement

Once your returned package arrives at our central logistics center and successfully clears our quality assurance inspection, your refund will be authorized immediately:

• Processing Timeline: Refunds are initiated within 1 to 2 business days following receipt and physical verification of the returned merchandise.
• Payment Method: The full transaction amount will be credited back to your original payment method.
• Settlement Period: While our internal authorization is executed within 1 to 2 business days, the final clearance of funds remains subject to the standard processing schedules of your issuing bank or financial provider.

Damaged, Defective, or Incorrect Deliveries

Every piece undergoes rigorous multi-point testing prior to dispatch. However, should an item arrive damaged, defective, or incorrect due to transit anomalies, please notify us immediately at [email protected]. We will arrange an immediate courier retrieval and dispatch a flawless replacement at zero additional cost to you.

For any further inquiries regarding our return procedures or to check the status of an ongoing return, please contact our administrative desk:

Contact

Robinson Road 399
Singapore 238801
Singapore

Email: [email protected]

Phone: +65 66 67